Effective date: 03/09/2025
1) Who we are
Keptiva is provided by Nisba Technologies W.L.L. (CR 189252), Building 2004, Road 1527, Block 155, Al Hidd, Manama, Kingdom of Bahrain.
Contact: support@keptiva.com.
2) Service
Keptiva provides appointment reliability tools and service businesses, including confirmations, reminders, voice, and optional payment flows. No physical goods are sold.
3) Accounts & access
You are responsible for user access and content submitted under your account. You must keep credentials secure and comply with applicable laws and professional rules.
4) Pricing & payments
Pricing is published on our website or agreed in writing. Subscriptions renew monthly unless cancelled (see §7). Transactions are processed by approved payment service providers (PSPs). Taxes (e.g., VAT) may apply.
5) Acceptable use
No illegal activities, spam, scraping, or abuse of telecom/WhatsApp/voice channels. We may suspend the Service in case of suspected abuse or legal risk.
6) Data & privacy
We process personal data as described in our Privacy Policy. You must have a lawful basis to upload customer/appointment data.
7) Cancellation
You may cancel at any time with effect at the end of the current billing period. Pro-rated refunds are not offered unless required by law or our Refund Policy.
8) Appointments & deposits
If you enable deposits/pre-authorizations, you remain the merchant of record for your customers. You are responsible for your own no-show/cancellation terms shown to customers.
9) Uptime & support
We aim for high availability and provide support via support@keptiva.com during business hours (GMT+3). Planned maintenance will be announced via status page when relevant.
10) Liability
To the maximum extent permitted by law, we exclude indirect/consequential damages and cap our liability to the fees paid in the last 12 months.
11) IP & license
We retain all IP in the Service. You receive a limited, non-exclusive, non-transferable license to use the Service during an active subscription.
12) Governing law & disputes
These Terms are governed by the laws of the Kingdom of Bahrain. Courts of Manama shall have jurisdiction.
13) Changes
We may update these Terms; material changes will be notified by email or in-app. Continued use means acceptance.
Legal entity: Nisba Technologies W.L.L. (CR 189252), Building 2004, Road 1527, Block 155, Al Hidd, Manama, Bahrain.
Contact: support@keptiva.com