Effective date: 03/09/2025
1) Controller
Nisba Technologies W.L.L. (CR 189252), Building 2004, Road 1527, Block 155, Al Hidd, Manama, Kingdom of Bahrain.
Contact: privacy@keptiva.com.
2) Personal data we process
Account & contact: name, email, phone/WhatsApp, role.
Appointment & usage: appointment details (date/time, service, notes), reminders/voice logs, device/IP, events.
Payments: limited payment metadata (amount, status, reference). We do not store full card data; processing is done by PSPs.
Support: emails, tickets, call recordings (if enabled).
3) Purposes & legal bases
Provide the Service (contract).
Security/fraud prevention (legitimate interests).
Support & service notifications (contract/legitimate interests).
Marketing opt-in (consent; you may unsubscribe anytime).
4) Sharing & processors
We use vetted providers (hosting, analytics, telecom/WhatsApp BSP, PSPs) under data processing agreements. We do not sell personal data.
5) International transfers
Data may be processed outside Bahrain. We use safeguards (contractual clauses, vetted regions) to protect your data.
6) Retention
Account data: for the subscription + 24 months after closure (unless law requires longer/shorter). Logs/voice: 90–180 days by default (configurable). We delete/anonymize when no longer needed.
7) Your rights (PDPL Bahrain)
You may request access, rectification, deletion, or restriction where applicable. Contact privacy@keptiva.com. We will respond within 30 days.
8) End-user data you upload
You remain responsible for having a lawful basis to upload patient/client data. We process such data on your behalf as a processor where applicable.
9) Cookies & tracking
We use essential cookies (login, session) and limited analytics. You can control cookies through your browser. No third-party advertising cookies by default.
10) Security
We implement technical and organizational measures (encryption in transit, access controls, logging). Report issues to privacy@keptiva.com.
11) Complaints
If unresolved, you may contact the Personal Data Protection Authority (Bahrain).
12) Changes
We may update this Policy; material changes will be announced. The “Effective date” reflects the latest version.
Contact: privacy@keptiva.com | support@keptiva.com
Entity: Nisba Technologies W.L.L. (CR 189252), Building 2004, Road 1527, Block 155, Al Hidd, Manama, Bahrain.